Refund Policy

Effective Date: 08/28/2026

1. Overview

This Refund Policy explains how Norvellian LLC reviews refund requests related to purchases made through https://norvellian.us.

Our goal is to provide customers with a clear and reasonable process for raising concerns regarding an order.

Because the website sells physical fitness accessories, refund eligibility may depend on the circumstances of the purchase, the status of the order, the condition of the product, and the reason for the request.

2. Refund Eligibility

A refund may be considered where an order cannot be fulfilled, an eligible return has been accepted, a customer receives an incorrect product, a product arrives with a material issue, or another reasonable circumstance justifies review.

Eligibility depends on the nature of the specific order and the information available to us.

Customers should provide sufficient information for us to identify the transaction and understand the reason for the request.

3. Requests Relating to Delivered Products

Customers who experience an issue with a delivered product should contact us as soon as reasonably possible after identifying the issue.

The customer may be asked to provide the order information and a description of the concern. Where relevant, additional information reasonably necessary to review the condition or identity of the product may also be requested.

A request does not automatically result in a refund. Each request may be reviewed based on the applicable circumstances.

4. Change-of-Mind Requests

Where a customer wishes to return a product because they have changed their mind, refund eligibility will depend on whether the return qualifies under our Shipping & Returns Policy and the condition of the product.

Products that show use, damage, alteration, missing parts, or other conditions inconsistent with an eligible return may not qualify for a full refund, subject to applicable law.

5. Incorrect or Problematic Orders

If you believe that you received the wrong product or that there is a material problem with the item received, contact us at office@norvellian.us.

We will review the information provided and determine the appropriate next step based on the circumstances.

Where the issue is confirmed and a refund is appropriate, the refund will be handled using a suitable method associated with the original transaction where reasonably possible.

6. Orders That Cannot Be Fulfilled

If Norvellian LLC is unable to fulfill an order after payment has been successfully received, the affected payment may be refunded.

We may also contact the customer where additional information is reasonably required before determining how the order should be handled.

7. Non-Refundable Situations

A refund may be declined where the request does not meet applicable return conditions, where a product has been used or damaged after delivery in a manner unrelated to an original issue, where the customer cannot provide sufficient information to identify the order, or where the request is otherwise inconsistent with the circumstances of the transaction.

Nothing in this policy limits any rights that a customer may have under applicable law.

8. How to Request a Refund

Refund requests should be sent to office@norvellian.us.

The request should include sufficient information to identify the relevant order and explain the reason for the refund request.

Customers should not send products back without first receiving appropriate return instructions where a return is required.

9. Refund Review

We aim to review refund requests within a reasonable timeframe.

The review may include checking order information, payment status, delivery information, customer communications, and any relevant information concerning the condition of the product.

If additional information is required, we may contact the customer before completing the review.

10. Approved Refunds

When a refund is approved, it will generally be processed back through an appropriate payment method associated with the original transaction where possible.

The time required for an approved refund to appear may depend on the payment provider, financial institution, or other parties involved in processing the transaction.

Norvellian LLC does not control processing times imposed by third-party payment providers or financial institutions.

11. Shipping Costs and Related Charges

Where a return is involved, the treatment of shipping charges or return-related costs may depend on the circumstances of the order, the reason for the return, and the instructions provided when the return is authorized.

Any applicable arrangement should be confirmed as part of the return process.

12. Chargebacks and Payment Disputes

Customers are encouraged to contact us directly at office@norvellian.us if there is a problem with an order or payment.

This allows us an opportunity to review the transaction and attempt to resolve the matter based on the available information.

Nothing in this section removes any rights or remedies available to a customer through their payment provider or applicable law.

13. Contact

Questions regarding refunds may be directed to:

Norvellian LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: office@norvellian.us

Website: https://norvellian.us